We’re Here. We’re Operating. And We’re Enhancing the Way We Serve Members.
1. What is self-administration?
Self-administration means that Sizwe Hosmed will take greater ownership of the administration and operational processes that support the Scheme.
This is an important step in the evolution of Sizwe Hosmed and part of our commitment to strengthening the Scheme and enhancing the way we serve our members and stakeholders.
2. Why is Sizwe Hosmed transitioning to self-administration?
Sizwe Hosmed is transitioning to self-administration as part of its journey to strengthen the Scheme, take greater ownership of its operations and enhance the experience we deliver to our members and stakeholders.
The transition creates an opportunity to build a more responsive, connected and accountable organisation that is better positioned to serve our members today and into the future.
3. When will Sizwe Hosmed move to self-administration?
Sizwe Hosmed will transition to self-administration from 01 August 2026
We will keep members and stakeholders informed of important milestones and developments throughout the transition.
4. What does this mean for me as a member?
Our focus remains on you.
The transition to self-administration is intended to strengthen how Sizwe Hosmed operates and enhance how we serve you.
You can continue to rely on Sizwe Hosmed to support your healthcare journey and provide access to the benefits and services available to you.
We will communicate any changes that directly affect you and provide you with the information and support you need.
5. Will my healthcare benefits change?
The transition to self-administration does not change your healthcare benefits.
Your benefits remain subject to the rules of the Scheme and the terms and conditions applicable to your chosen option.
Should there be any changes to your benefits in the future, these will be communicated to you.
6. Will my membership be affected?
Your membership with Sizwe Hosmed will continue.
The transition to self-administration focuses on how the Scheme is administered and operated. Our commitment to supporting you as a member remains unchanged.
7. Will my contributions change because of self-administration?
The transition to self-administration does not mean that your contributions will change.
Any future changes to contributions will be communicated to members in accordance with the Scheme’s normal processes.
8. Will I still be able to access my healthcare providers?
Our commitment remains to support members in accessing the healthcare services available to them.
If there are any changes to provider arrangements or processes that affect members, we will communicate these clearly and in advance where possible.
9. Will the way I submit claims change?
The transition to self-administration may result in changes to certain administrative processes.
Where a process that you currently use is changing, we will provide clear information about what is changing, when it will take effect and what you need to do.
10. Will I have to register again on the Member Portal?
If any action is required of you as a member, we will communicate it clearly and provide the necessary guidance.
11. Will I still be able to contact Sizwe Hosmed if I have a question?
Yes.
We remain available to support you and will continue to provide channels for contacting us.
If any contact details or service channels change as a result of the transition, we will communicate these changes and provide you with the relevant information.
12. Will the transition affect my authorisations or access to healthcare services?
Our commitment is to support continuity of healthcare services for our members.
If there are changes to authorisation processes or other administrative requirements, we will communicate these clearly and provide guidance on what you need to do.
13. Will the transition affect my chronic medication?
Your access to your healthcare benefits remains our priority.
If there are any changes to the processes for registering or managing chronic medication, these will be communicated to affected members with appropriate guidance.
14. What will stay the same?
While the way Sizwe Hosmed operates is evolving, our commitment to our members remains unchanged.
We remain focused on:
- Supporting your healthcare journey.
- Providing access to your available healthcare benefits.
- Protecting the value of your contributions.
- Providing information and support when you need it.
- Continuously improving the way we serve you.
15. What will change?
The transition to self-administration may result in changes to certain internal and administrative processes.
Not all changes will be visible to members.
Where a change directly affects you, we will communicate the relevant information and provide guidance on any action you may need to take.
16. Will Sizwe Hosmed still work with healthcare providers?
Yes.
Healthcare providers remain important partners in supporting our members.
We are committed to maintaining strong relationships with our healthcare provider network and working collaboratively to support the delivery of healthcare to our members.
17. What does self-administration mean for employers?
Sizwe Hosmed remains committed to supporting employer partners and their employees.
Employers will be kept informed of relevant developments and any changes that affect their relationship or engagement with Sizwe Hosmed.
We remain focused on strengthening our partnerships and providing employers with the information and support they need.
18. What does self-administration mean for brokers?
Brokers remain valued partners of Sizwe Hosmed.
We are committed to providing brokers with relevant and timely information to help them support and advise their clients and members.
We will continue to communicate important developments and provide appropriate guidance throughout the transition.
19. What does the transition mean for healthcare providers?
Healthcare providers will continue to play an important role in supporting our members.
Sizwe Hosmed is committed to clear communication and ongoing engagement with provider partners throughout the transition.
Where changes affect provider processes, relevant information and guidance will be communicated.
20. What does the transition mean for employees?
Our employees are central to the successful transition to self-administration and to the future of Sizwe Hosmed.
We recognise that change can bring questions and uncertainty. Employees will be kept informed and supported throughout the transition, with appropriate communication and engagement taking place as the journey progresses.
21. Will there be changes to Sizwe Hosmed's contact details?
If there are changes to contact details or communication channels, these will be communicated to the relevant stakeholders.
Please continue using the existing Sizwe Hosmed contact channels unless you are advised otherwise.
22. Where can I find the latest information?
We will continue to share important updates through our official communication channels.
Please visit the dedicated Self-Administration section on the Sizwe Hosmed website for the latest information, FAQs and updates.
23. Who can I contact if I have further questions?
If you have questions that are not answered here, please contact us on Tel: xxxxx I Email:xxx
