WHAT IS MY ONLINE DOCTOR?
MY Online Doctor is Sizwe Hosmed’s virtual healthcare service that provides members on ALL OPTIONS with instant access to qualified healthcare professionals, anytime, anywhere.
It brings healthcare directly to you through your phone, tablet, or computer – without needing to visit a clinic or wait in long queues.
Whether you need medical advice, a quick health assessment, or guidance on symptoms, My Online Doctor connects you to care when you need it most.
What Can Members Use My Online Doctor For?
My Online Doctor supports everyday health needs and early medical intervention.
Members can use the service for:
- General medical advice and consultations
- Real-time health assessments
- Symptom checking and medical guidance
- Skin health scans and assessments
- Minor illness consultations
- Follow-up medical advice
- Health information and preventative care support.
It is ideal for non-emergency health concerns that require quick professional medical advice, diagnosis and treatment.
Services Offered by My Online Doctor
- Telephonic consultations
- Video consultation
- Digital scans for skin issues
Healthcare support is now available anytime, anywhere – on your terms.
Key Benefits for Members
- Immediate access to healthcare professionals
- Saves time and transport costs
- Supports busy lifestyles
- Encourages proactive health management
- Easy access using any digital device
- Helps avoid unnecessary clinic visits
My Online Doctor helps members stay healthy, informed, and supported – wherever they are.
Speak directly to a healthcare professional from anywhere.
Telephone consultations are ideal when you need quick medical advice without travelling to a healthcare facility.
You can use telephone consultations for:
- Discussing symptoms or health concerns
- Medical advice and guidance
- Follow-up consultations
- Medication or treatment queries
- General health questions
Simply request a consultation through your My Online Doctor profile, and a healthcare professional will assist you telephonically.
Connect face-to-face with a doctor through secure video consultations.
Video consultations allow doctors to better understand your condition by seeing and interacting with you in real time – just like an in-person visit, but from the comfort of your home.
You can use video consultations for:
- Medical assessments
- Discussing ongoing conditions
- Visible symptoms evaluation
- Treatment guidance and care plans
- Professional medical reassurance
All you need is a smartphone, tablet, or computer with internet access.
Digital Health Scans
My Online Doctor includes smart digital scans that help you quickly and conveniently assess more than 1,000 skin conditions.
Using your device’s camera, you can scan to get immediate insights into your skin health.
Digital scans can help with:
- Instantly analysing facial acne
- Instantly analyse moles and lesions (damaged areas of your skin)
Best for: Quick health checks and proactive health management.
Why Use My Online Doctor?
Access a doctor from home, work, or while travelling.
- 24/7 Access – Healthcare support is available 24 hours a day, 7 days a week, 365 days a year.
- No Waiting Rooms – Skip travel time and long queues.
- Early Care & Prevention – Get medical advice early before conditions worsen.
- Fast Digital Assessments – Receive instant health insights and guidance.
- Peace of Mind – Professional healthcare support whenever you need reassurance.
My Online Doctor helps members stay healthy, informed, and supported – wherever they are.